What are cookies?

A cookie is a small piece of information stored by your web browser (Internet Explorer, Google Chrome, Mozilla Firefox) on your computer (or laptop, phone, etc.) when you use our website. Cookies are used to provide customised content, access to the full functionality of the website and information on the use of the website.

By using our website, you agree that we can place cookies on your computer.

The cookies our website uses do not store any personal information about you and cannot be used to identify any particular user. All information about how you used our website is collected anonymously.

By accepting the cookies our website uses you help us to improve the user experience for you and many others. Please note that turning off cookies may limit your use of our website and the services provided.

Why do we use cookies?

Our website uses cookies in order to provide a service to you, our customer. No personal data is stored in cookies and cookies are not used in order to provide advertising. Cookies are used for the following purposes:

• to check that cookies can be set
• to allow users to log in to the website
• to allow users to complete online forms
• to collect anonymous statistics relating to website visits
• to receive feedback, through a short survey, on the visitor's opinion and experience of our website

Some features on this website will not function if you do not allow cookies.

You can restrict or block cookies set by our website but this may limit your use of some functionality, such as filling in forms and getting access to password protected areas.

Telford & Wrekin Council uses third-party suppliers who also set cookies throughout our websites on our behalf to deliver the services that they are providing or to record usage. More information on the cookies we and our third party suppliers set can be found below.

What cookies do we use?

Types of cookies

We use both 'Session Cookies', which expire once you close your web browser, and 'Persistent Cookies', which stay on your computer until they expire or you delete them - examples of both are below:

• Session Cookie - where you login to a website and it remembers that you are logged in as you navigate the website. When you close the browser the cookie is deleted, as a result when visiting the website again you would need to log in again.
• Persistent Cookie - if you were prompted to take part in a website survey and you completed the survey a persistent cookie would be stored on your computer to record that you have completed that survey. This would prevent you being prompted with the survey each time you visited the website.

Cookies set when visiting www.nhs4all.co.uk

Essential website cookies

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Cookie name	Purpose	Expiry
__cf_bm	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	30 minutes

Analytics and customization cookies

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you.

Cookie name	Purpose	Expiry
_gid	This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews.	1 day
_ga	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.	2 years
_gat	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.	1 minute

The Council Advertising Network (CAN) is responsible for delivering advertising on this website. Please take a moment to read their privacy policy which includes cookie information and details on how to opt out.

How to manage your cookies

You can modify your cookie settings to either accept all cookies, to be notified when a cookie is set or to reject all cookies. However, you should be aware that if cookies are rejected you will not be able to use some of the online services provided by this website. For more information on cookies, please visit the 'about cookies' website or watch a video about cookies (produced by the Government Digital Service). If you use a mobile phone or a tablet to browse our website (or other websites that use cookies), please refer to your device's manual for guidance.

We recommend that you allow the cookies we set by this website as they help us to provide a better service. Disallowing our cookies will affect the functionality of this website.